Unused paid credits
Within 14 calendar days of purchase, email us to request a refund of unused paid credits. A partially used pack is eligible proportionally: amount originally paid × unused eligible credits ÷ originally supplied paid credits. Consumed and promotional credits are not refundable. Mandatory consumer-law rights remain available.
How to request a refund
Send your account email, order/payment ID, purchase date, requested amount and reason. Do not send full card details. We aim to respond within 3 business days and initiate approved refunds to the original method within 7 business days. Banks determine arrival time. Corresponding credits are removed after the provider confirms the refund. Duplicate charges, missing credits and service failures are investigated. Successfully delivered generations are not refundable solely for subjective dissatisfaction.